Terms of service

 

Warranty Repair Policy

You can apply for product repair service if the under-warranty product has a manufacturing defect. The warranty period starts from the date of the activation of the printer. The print head is guaranteed for three months, and other parts are guaranteed for 12 months.

You can Request Warranty Repair Service where:

1. A proof of a valid serial number is provided;

2. The under-warranty product has been used normally, and the damage is caused by a manufacturing defect. The above conditions must be met for the product to qualify for the warranty service.

What This After-Sales Policy Does NOT Cover:

1. Valid proof of a serial number can not be provided;

2. Product labels, serial numbers, waterproof marks, etc., show signs of tampering or alteration;

3. Damages caused by improper installation, incorrect use, or operation not in accordance with official instructions or manuals.

4. Damages caused by unauthorized modification, disassembling, or shell opening not in accordance with official instructions or manuals.

5. Any loss or damage caused by collision and burning if the product has no manufacturing defect.

6. Damages caused by accidents, overuse, misuse or use of other consumables instead of the NiiMbot paper range.

7. Damages caused by scratches on the print head.

8. Damages caused by uncontrollable external factors, including floods, fires, earthquakes, lightning strikes, etc.

9. The product has been stolen, or it is missing.

10. The product is damaged during transportation.

11. The purchase record is inconsistent with the serial number of the under-warranty products.

12. Other circumstances stated in this policy.

How to Request for Warranty Service

Please contact the local after-sales centre first. If there is no local after-sales center, please contact the headquarters after-sales centre by email:niimbot.sg@gmail.com. Products need to be sent back to the after-sales centre.

Governing Law & Merchant Location
This website is operated by ezMall Pte. Ltd. (UEN 201734824N), whose registered office is at 9 Changi South Street 3, #07-04, Singapore 486361. Your order will be processed in accordance with the laws of Singapore. All sales and deliveries are currently made within Singapore only. Any disputes arising from your purchase shall be subject to the exclusive jurisdiction of the courts of Singapore.